VICTIMS, VILLAINS AND HEROES: Managing Emotions in the Workplace

When:  Mar 8, 2017 from 11:30 AM to 1:30 PM (PT)
Associated with  San Diego, CA

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San Diego CFMA Meeting:

VICTIMS, VILLAINS AND HEROES: Managing Emotions in the Workplace

Presented by: Don Phin

ENTER STAGE LEFT… We are all actors in a play, for which the stage is set every day, in every workplace.

Owners, managers, employees, and customers are all part of the constant, swirling emotional drama. A drama we call The Plot, involving Victims, Villains, and Heroes.  Rejection, sabotage, miscommunication, overwork with few rewards and lawsuits are all symptoms of The Plot.

If only we knew how to recognize repeated no-win scenarios. If only we knew how to step out of emotional dramas at work!

Based on the book, VICTIMS, VILLAINS AND HEROES: Managing Emotions in the Workplace, you will quickly learn powerful techniques to become a hero at work…to yourself and those around you.

Do you believe the workplace is infected with a victim mentality? Have you ever tried to help someone at work, but despite your efforts that person never “gets it?” Do you find yourself “owning” other people’s problems? If yes, then this meeting is for you!

Earn 1.5 CPE Credits in the Field of Specialized Knowledge & Applications. This is a group-live program at the Basic level. No prerequisites or advanced preparation required


Hotel Karlan a DoubleTree by Hilton
14455 Penasquitos Drive
San Diego, CA 92129

Pricing Information

Registration Price
CFMA-Member $40.00
Non-CFMA-member $45.00


Mail payments to: CFMA C/O: H5 Networks
P.O. Box 710752
Santee, CA 92072